Everyone Knows What to Do

You can find new high-tech corporate training tools and new approaches to e-learning all over the internet, in blogs as well as in dozens of journal articles and books.  In this post, I'm going to talk about something low-tech instead–a mindset and attitude that can help you make a real difference in your organization.

First, let me ask you a “way out there” question . . . What if you were to make it your mission to elevate the confidence level of every employee in your organization? 

Hanging around my son’s high school football and basketball teams I started to think a lot about confidence and momentum. What is the difference between a good day or a bad day?  A good quarter or a bad quarter? How is it that with the same players just one play would sometimes change the entire momentum of the game enough to cause huge success. All else being the same–same players, same field, same coaches.

How is it that some teams can go into the locker room down by 10, 20 points and come out for the second half and easily win the game?  After one dramatic come-from-behind victory I started talking to a couple of the assistant coaches. What is it? What makes the difference?

What does it all boil down to?  It is what’s between the ears. I’m not talking about smarts, I’m talking about confidence and that positive attitude that makes you feel on top of the world and that you can do anything. That feeling of accomplishment when all the boundaries and little “I don’t know how” excuses that were in your head are suddenly gone.

Think about how confidence and empowerment could cause breakthroughs in business.  What if literally everyone knew what to do?  Always–when they started their job, when the boss was gone, when no one else was around.  No one can remember everything, but what if everyone knew that they could get the answers they needed–right at their fingertips?

What's the confidence level on Day 1 for most new employees? Pretty shaky at first. But imagine if all employees you hire had access to everything they needed about their jobs and how their roles fit into the overall organization–not on day 12 or Day 100 or Day 200 but on their the very FIRST day when they walked in the door and 24/7 ever after?   How empowered would they feel if after their first day they could say: “I GET IT. I CAN DO THIS.”

Is it a pipe dream?  Nope!   If you want to make a big difference with your corporate training programs, look into ways you can empower employees by putting the critical task knowledge they need right at their fingertips–for real! 

The COMPROSE Operations Mapping method will teach you how to create clear business systems so that everyone knows what to do. You can walk anyone through your own system showing them "This is how we do business and here is how you can contribute to the overall mission."

Check out COMPROSE's Educational webinar series and Zavanta software.