Writing policies and procedures that get good results is not as hard as some people want to make it seem. If you apply common sense and apply the following 4 key elements you can easily produce more effective procedures and work instructions that will work for your company in standardizing operations and making corporate training more effective.
Advice from the Pros: Remember these 4 key elements
- Write for people who do NOT already know how to perform the task!
- Present information in the order readers NEED it--not the order you think of it!
- Anticipate possible problems and provide troubleshooting advice.
- Design pages to be easy to scan and "non-scary."
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