Writing Policies and Procedures

If your goal is to have your organization’s employee manuals and training guides read and used, keep this tip in mind when writing policies and procedures. Don’t be vague!

Abstract terms are harder to understand and frequently boring and lifeless. When you use vague generalized words, you'll either bore or frustrate your reader. Vow to use specific and accurate nouns to make an immediate impression and draw a picture in the reader's mind.

Here are a Few examples:

Instead of ...	Try ...
Book	CSR Training Guide, War & Peace, your Zavanta User's Guide
Output device	HP laser printer, Linotronic imagesetter, Epson dot-matrix printer
Vehicle	Truck, Half-ton flatbed trailer, white Jaguar XL

Watch our upcoming posts for more tips and techniques that you can use for writing policies and procedures that deliver more value. You might also want to check out our webinar series, particularly our How to Create User-friendly Procedures webinar. Follow the link to download a data sheet.

COMPROSE Policy & Procedure Pros