If you want one simple, easy to remember rule for writing policies and procedures, work instructions, and employee manuals that get good results, this is it!
Start each step with an Action Verb.
It takes a little discipline to apply this but you'll be amazed at how effective it is at keeping your instructions clear, concise, and easy to understand.
Use the command form. Make the first word of each step a VERB that captures the ACTION.
Examples:
Open the drive door. | NOT You should next open the drive door. |
Type your entry. | NOT You should use the keyboard to input your data. |
Drill the post holes correctly | NOT It is very important that you drill the post holes correctly. |
Watch for more tips and techniques that you can use for writing policies and procedures that deliver more value. You might also want to check out our webinar series, particularly our How to Create User-friendly Procedures webinar. Follow the link to download a data sheet.
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