The principles behind franchising apply to operations -- no matter what business you are in, but are commonly practiced in retail. Think "MacDonalds." A customer should be able to walk into any location and experience the same high-quality service. Variation makes it difficult to shift employees around. Training is slow. Managers spend to much time answering routine questions.
With Zavanta, organizations can generate an online web portal so that field associates can get answers to their questions on their own. Updated SOPs go out to employees instantly. Everyone has the right version of how to do tasks. And it's all done without expensive developers or IT.
Zavanta has helped retailers and e-commerce companies:
- Standardize operations across locations
- Reduce onboarding time
- Comply with standards and regulations
- Reduce transaction errors and customer wait times